How Operator Works
Operator is not software you install on your laptop.
It's infrastructure that runs your business.
your personalized control center
on-premise runtime (Mac Studio, as scoped)
the core AI infrastructure you need to get started
The Difference
On-Premise vs Cloud
Ownership and control vary based on connected tools, data sources, and deployment scope.
| Capability | Cloud SaaS | Operator Node (On-Prem) |
|---|---|---|
| Data ownership (as scoped) | ||
| System customization | ||
| Memory & continuity (configurable) | ||
| Cross-system coordination | ||
| Vendor lock-in | ||
| Subscription required to run |
Core Capabilities
What Makes It Work
Memory & Continuity
OperatorOS can retain context across interactions (as scoped), so repeat issues don't reset to zero. Memory policies can be configured — retention, redaction, and approval gates.
Intelligent Coordination
Voice talks to Sales. Sales talks to Ops. Ops talks to Marketing. Your Operator coordinates across every function, helping ensure nothing falls through the cracks.
Human-in-the-Loop Controls
You're always in control. Set approval thresholds, review decisions, and adjust logic. Operator assists, doesn't replace. You remain the operator.
Privacy-Leaning by Design
Can be configured to keep sensitive data on your Operator Node (as scoped). May support privacy-leaning deployments with minimized third-party exposure.
The Stack
The Operator Stack
How OperatorOS runs your business.
OperatorOS
Business Operating System
The operating system that governs and coordinates everything below. Synchronizes state across HQs. Enforces routing logic. Provides mission control — dashboards, approvals, audit trails, and override controls. You're always in command.
If HQs are applications, OperatorOS is the operating system they run on.
Entry Interfaces
Where customers, staff, and systems interact. Calls answered, forms submitted, messages received, events triggered. Input flows in — OperatorOS takes it from there.
Memory & Context
Where Operator remembers everything. Customer history, product data, transaction records, prior conversations. Shared context means repeat issues don't reset to zero.
Decision & Enforcement
Where rules, approvals, and escalation live. What runs automatically. What pauses for human review. What escalates when thresholds are hit. You define the logic — OperatorOS enforces it.
HQ Modules
Where work gets done. Voice HQ answers calls. Intake HQ captures leads. Sales HQ qualifies. Ops HQ tracks completion. Applications running on OperatorOS.
Core Vitals enables multi-HQ orchestration inside OperatorOS — shared state, routing, and audit logic across workloads.
Operational Systems
Problems We Solve
Each Foundation HQ is a deployed operational system. Together, they coordinate across your entire operation — powered by AI agents under OperatorOS.
When you have...
Missed calls losing revenue
Voice HQ
Answers 24/7, captures intent, qualifies, books or routes — never misses a lead.
When you have...
Inbox chaos, no structured intake
Intake HQ
Multi-channel ingestion (web, SMS, email, DM) — creates structured records automatically.
When you have...
Leads booking but never showing
Scheduling HQ
Handles booking, confirmations, reminders, reschedules — reduces no-shows systematically.
When you have...
Qualified leads falling through cracks
Sales HQ
Qualifies, nurtures, and hands off with context — no lead left behind.
When you have...
Jobs confirmed but execution messy
Ops HQ
Assigns, tracks, and follows up — ensures completion and review.
OperatorHQ is a multi-agent operating system — specialized AI agents working in coordination, with human oversight gates, deployed on your own infrastructure.
Deployment Options
Choose Your Path
Start with one system. Add more when the first one is proven.
Foundation Package
Infrastructure
Operator Node (Mac Studio) + OperatorOS activated. Core coordination layer enabled (routing + context + handoffs) (as scoped). Choose 1 Foundation HQ to deploy first: Voice HQ (Front Desk) OR Knowledge HQ (Internal Expert).
Best for businesses that want a real first system live without rebuilding everything.
HQ Pro (Industry-Specific)
Industry Templates
Templated vertical-specific deployments (dental, roofing, legal, real estate, and more). Industry workflows and integrations, not “more modules.” Built on Core Vitals (as scoped).
Operator HQ
Bespoke Build
Bespoke build for your business. Includes the equivalent of Core Vitals system orchestration + custom architecture, deeper integrations, governance/approvals, and multi-team routing (as scoped).
Scoped via Architecture Decision Records (ADRs).
Custom Operator
Bespoke Infrastructure
Custom architecture for complex requirements: proprietary integrations, advanced AI models, multi-entity operations, strict governance/security constraints, and large-scale deployments (as scoped).
Custom pricing. Larger deployments can exceed $1M.
Need help choosing? Book a strategy call to map your operations.
OperatorHQ provides on-premise AI infrastructure for businesses, including an AI voice receptionist, customer intake automation, scheduling and dispatch, sales qualification, and operations coordination through OperatorOS and an Operator Node (Mac Studio) deployment (as scoped).
Ready to See It In Action?
Schedule a consultation to map your operations
and determine the right deployment.