From Missed Calls to Coordinated Care
The moment a new patient books their first appointment without ever reaching the front desk.
Recommended starting point:Foundation Package
The Problem
Most dental practices lose revenue not because of a lack of demand, but because of operational friction: missed calls during busy hours, front-desk overload, repetitive insurance and procedure questions, inconsistent follow-ups, and no centralized memory of patient interactions. The practice relies heavily on people and disconnected tools to manage intake, scheduling, and patient communication.
System Architecture
Meet Your New Team
Operator isn't just software. It's a verified swarm of specialized AI agents working in concert to run your operations.
Intake Specialist
Routing Manager
Engagement Lead
Policy Expert
System Logic: Inbound inquiry received via phone or web
Intake Specialist
Qualifies intent and gathers core requirements.
Policy Expert
Checks internal SOPs for case-specific compliance.
Routing Manager
Assigns to appropriate department with full context.
Engagement Lead
Schedules automated follow-up sequence.
Where Most Practices Start
Most dental practices begin with the Foundation Package, which installs the core infrastructure required to run Operator inside the business.
What's Included
- Operator Node (Mac Studio) — on-prem runtime (as scoped)
- OperatorOS activated (control plane app)
- Core Stack (Lite) included — baseline intake → routing → handoff loop
- One HQ deepened beyond Lite mode (e.g., Voice or Data/RAG)
What It Can Do
- Answer inbound calls or website questions
- Provide basic information (hours, location, services)
- Capture patient intent and route appropriately
What it intentionally does NOT include: Deep automation, multi-system coordination, vertical-specific dental logic, or advanced workflows. The Foundation Package establishes ownership, privacy, and local execution — it is the on-ramp, not the full system.
Capability Expansion Path
HQ Pro for Dental is a templated, niche-specific operating system designed around common dental workflows. This includes pre-wired dental intake logic, procedure-aware routing, insurance and billing context, scheduling constraints based on staff and chair availability, and standardized follow-up patterns.
HQ Pro is built from proven patterns across similar practices. It's cookie-cutter by design and guardrailed to ensure reliability. Customization is limited, but the system now reflects how dental practices actually operate.
Operator HQ represents the full system working as one coordinated unit. For dental practices, this includes the Core Stack:
All HQs share memory, actions are coordinated across the practice, and Operator functions as a true operating system — not a collection of tools.
Custom Operator is designed for dental practices with complex or unique requirements — multi-location practices, specialty clinics, compliance-heavy environments, or practices with custom internal workflows.
This includes deep workflow excavation through multiple long-form sessions, bespoke system architecture, custom integration layers, compliance-specific configurations, and extended team training. This is not a template — it is a system built specifically around how that practice operates.
Every tier reduces operational leakage — higher tiers add coordination, niche intelligence, and ultimately full-system control.
Outcomes (Modeled / Typical)
Practices deploying Operator may experience:
Outcomes vary by deployment level, but the system consistently shifts practices from reactive intake to coordinated operations.
Pricing Notes
Packages cap scope, not capability.
Examples only. Capabilities vary by scope, data quality, and integrations. Not legal, medical, or financial advice.
Ready to Deploy?
See how OperatorHQ can work for your specific needs.