From Access Uncertainty to Eligibility-Ready Routing
The moment a community member seeking services is acknowledged, screened for program eligibility, and routed to the appropriate resource — with certainty and dignity. This is Access Certainty for underserved populations.
Recommended starting point:Foundation Package
The Problem
Community mental health organizations and nonprofits don't struggle because of mission — they struggle in the Access Certainty Gap. Vulnerable populations reach out but face confusing eligibility requirements, capacity constraints, and fragmented resource coordination. Intake teams are overwhelmed by crisis routing, eligibility screening, and program capacity management simultaneously. Without a system to capture Eligibility DNA at the point of entry, organizations scale uncertainty instead of access certainty.
System Architecture
Meet Your New Team
Operator isn't just software. It's a verified swarm of specialized AI agents working in concert to run your operations.
Intake Specialist
Routing Manager
Engagement Lead
Policy Expert
System Logic: Inbound inquiry received via phone or web
Intake Specialist
Qualifies intent and gathers core requirements.
Policy Expert
Checks internal SOPs for case-specific compliance.
Routing Manager
Assigns to appropriate department with full context.
Engagement Lead
Schedules automated follow-up sequence.
Where Most Community Organizations Start
Community mental health organizations begin with the Foundation Package, installing OperatorHQ as a Private Access Front Door that runs fully on-premise — ensuring sensitive eligibility data and personal information never leave the organization's physical control.
What's Included
- Operator Node (Mac Studio) — on-prem runtime (as scoped)
- OperatorOS activated (control plane app)
- Core Stack (Lite) included — baseline intake → routing → handoff loop
- One core HQ (Voice HQ for inbound calls 24/7, or Chat / Intake HQ for web-based access)
What It Can Do
- Acknowledge 100% of service inquiries 24/7 — no silence for vulnerable populations
- Capture Eligibility DNA: income level indicators, residence/jurisdiction, insurance or uninsured status, program interest, urgency indicators (non-clinical)
- Route Eligibility-Ready Briefs: deliver structured summaries to intake coordinators for program matching
What it intentionally does NOT include: What it explicitly does NOT include: Therapy, counseling, or clinical conversation. Eligibility determination (OperatorHQ captures, humans decide). Crisis counseling or intervention (OperatorHQ routes, humans respond). All clinical and eligibility decisions remain human-led.
Capability Expansion Path
HQ Pro applies community organization-specific administrative rules: program fit routing (mental health vs substance use vs housing support), eligibility gating (documentation requirements by program), and crisis routing (handoff only — immediate escalation to humans).
OperatorHQ never handles crisis — only routes it immediately. Clinical and eligibility decisions remain human-led.
The Core Stack shares memory and context:
Identifies program capacity constraints. Detects crisis inquiry spikes. Flags access bottlenecks for leadership.
Custom Operator is designed for community health networks, nonprofit coalitions, or multi-program organizations requiring maximum coordination.
Policy RAG (eligibility rules by program). Multi-program siloing. Audit-ready logs. Inter-org warm handoffs.
Every tier reduces access uncertainty — higher tiers add eligibility routing, capacity management, and ultimately unified community access operations.
Outcomes (Modeled / Typical)
Practices deploying Operator may experience:
Outcomes vary by deployment level, but the system consistently shifts organizations from access uncertainty to eligibility-ready operations.
Pricing Notes
Packages cap scope, not capability.
SCOPE BOUNDARY (Non-Negotiable): OperatorHQ supports administrative operations only. This system does NOT provide therapy, diagnosis, treatment, eligibility determination, or clinical decision-making. All clinical and eligibility decisions remain human-led. Crisis response is always human-led.
Examples only. Capabilities vary by scope, data quality, and integrations. Not legal, medical, or financial advice.
Ready to Deploy?
See how OperatorHQ can work for your specific needs.