From Referral Chaos to Underwrite-Ready Intake
The moment a psychiatry referral is validated, insurance authorization confirmed, and waitlist position communicated — before the psychiatrist ever reviews the case. This is the Underwrite-Ready Intake.
Recommended starting point:Foundation Package
The Problem
Psychiatric practices don't struggle because of clinical expertise — they struggle in the Administrative Authorization Gap. Referrals arrive incomplete, insurance authorizations are unclear, and waitlists balloon while staff chase documentation. Psychiatrists are shielded but underutilized because intake isn't ready. Without a system to capture Authorization DNA at the point of entry, practices scale administrative burden instead of patient access.
System Architecture
Meet Your New Team
Operator isn't just software. It's a verified swarm of specialized AI agents working in concert to run your operations.
Intake Specialist
Routing Manager
Engagement Lead
Policy Expert
System Logic: Inbound inquiry received via phone or web
Intake Specialist
Qualifies intent and gathers core requirements.
Policy Expert
Checks internal SOPs for case-specific compliance.
Routing Manager
Assigns to appropriate department with full context.
Engagement Lead
Schedules automated follow-up sequence.
Where Most Psychiatry Practices Start
Psychiatry practices begin with the Foundation Package, installing OperatorHQ as a Private Authorization Front Door that runs fully on-premise — ensuring referral data, insurance information, and patient intent never leave the practice's physical control.
What's Included
- Operator Node (Mac Studio) — on-prem runtime (as scoped)
- OperatorOS activated (control plane app)
- Core Stack (Lite) included — baseline intake → routing → handoff loop
- One core HQ (Voice HQ for inbound calls 24/7, or Chat / Intake HQ for web-based access)
What It Can Do
- Acknowledge 100% of referral and patient inquiries 24/7
- Capture Psychiatry Admin DNA: referral source and documentation, insurance type and authorization status, medication management vs evaluation intent (non-clinical), preferred timing and urgency indicators
- Route Authorization-Ready Briefs: deliver structured summaries to admin staff before psychiatrist review
What it intentionally does NOT include: What it explicitly does NOT include: Psychiatric evaluation or diagnosis. Medication prescribing or guidance. Clinical assessment or treatment planning. Crisis intervention (OperatorHQ routes, humans respond). All clinical actions remain psychiatrist-led.
Capability Expansion Path
HQ Pro applies psychiatry-specific administrative rules: referral enforcement (won't escalate without complete referral), authorization gating (insurance status confirmed before scheduling), and appointment type routing (evaluation vs medication management).
Administrative crisis indicators trigger immediate human handoff. OperatorHQ never handles clinical urgency.
The Core Stack shares memory and context:
Identifies referral source patterns. Detects authorization bottlenecks. Flags waitlist capacity concerns.
Custom Operator is designed for hospital psychiatry departments, multi-provider practices, or health system integrations.
Policy RAG (authorization rules). Multi-provider siloing. Audit-ready intake logs. Inter-system referral handoffs.
Every tier reduces authorization friction — higher tiers add referral enforcement, insurance gating, and ultimately unified psychiatry access operations.
Outcomes (Modeled / Typical)
Practices deploying Operator may experience:
Outcomes vary by deployment level, but the system consistently shifts practices from referral chaos to underwrite-ready operations.
Pricing Notes
Packages cap scope, not capability.
SCOPE BOUNDARY (Non-Negotiable): OperatorHQ supports administrative operations only. This system does NOT provide psychiatric evaluation, diagnosis, medication guidance, or clinical decision-making. All clinical actions remain psychiatrist-led. Crisis response is always human-led.
Examples only. Capabilities vary by scope, data quality, and integrations. Not legal, medical, or financial advice.
Ready to Deploy?
See how OperatorHQ can work for your specific needs.