From Storm Chaos to Controlled Pipeline
The moment a storm-panicked homeowner gets a calm, immediate response — while your team gets a structured lead without chasing voicemails.
Recommended starting point:Foundation Package
The Problem
Roofing companies don't lose jobs because of bad work — they lose them in the chaos between the call and the close. Storm-driven call spikes overwhelm the office. Leads repeat their story across calls, texts, and voicemails. Slow follow-up means lost jobs. Insurance questions go unanswered. Scheduling and dispatch friction slows down crews. And there's no unified memory across intake → inspection → estimate → claim → production. The result: operational leakage at every stage.
System Architecture
Meet Your New Team
Operator isn't just software. It's a verified swarm of specialized AI agents working in concert to run your operations.
Intake Specialist
Routing Manager
Engagement Lead
Policy Expert
System Logic: Inbound inquiry received via phone or web
Intake Specialist
Qualifies intent and gathers core requirements.
Policy Expert
Checks internal SOPs for case-specific compliance.
Routing Manager
Assigns to appropriate department with full context.
Engagement Lead
Schedules automated follow-up sequence.
Where Most Companies Start
Most roofing companies begin with the Foundation Package, which installs the core infrastructure required to run Operator inside the business.
What's Included
- Operator Node (Mac Studio) — on-prem runtime (as scoped)
- OperatorOS activated (control plane app)
- Core Stack (Lite) included — baseline intake → routing → handoff loop
- One HQ deepened beyond Lite mode (e.g., Voice or Data/RAG)
What It Can Do
- Answer calls after-hours and during storm surges
- Capture job type, urgency, address, and insurance intent
- Route to correct next step (inspection booking, callback, or message)
What it intentionally does NOT include: Storm-mode triage logic, insurance claim workflows, dispatch coordination, or multi-system integration. The Foundation Package establishes ownership, privacy, and local execution — it is the on-ramp, not the full system.
Capability Expansion Path
HQ Pro for Roofing is a templated, niche-specific operating system designed around common roofing intake workflows. It introduces storm-mode triage, claim-aware intake logic, service-area constraints, crew availability awareness, and standardized follow-up patterns — so intake starts behaving like a system instead of a scramble.
HQ Pro is built from proven patterns across similar companies. It's cookie-cutter by design and guardrailed to ensure reliability. Customization is limited, but the system now reflects how roofing companies actually run intake.
Operator HQ represents the full system working as one coordinated unit. For roofing companies, this includes the Core Stack:
All HQs share memory across the lead lifecycle, intake becomes a coordinated pipeline, and Operator functions as a true operating system — not a collection of tools.
Custom Operator is designed for roofing companies with complex or unique requirements — multi-location operations, high-volume storm response, complex insurance claim workflows, or bespoke dispatch and crew coordination needs.
This includes deep workflow excavation through multiple long-form sessions, bespoke system architecture, custom integrations with CRM, estimating, call tracking, and dispatch tools, and extended team training. This is not a template — it is a system built specifically around how that company operates.
Every tier reduces operational leakage — higher tiers add coordination, niche intelligence, and ultimately full-system control.
Outcomes (Modeled / Typical)
Practices deploying Operator may experience:
Outcomes vary by deployment level, but the system consistently shifts companies from reactive intake to coordinated operations.
Pricing Notes
Packages cap scope, not capability.
Examples only. Capabilities vary by scope, data quality, and integrations. Not legal, medical, or financial advice.
Ready to Deploy?
See how OperatorHQ can work for your specific needs.