From Inbox Overload to Unified Communications Infrastructure
The moment every inbound message is triaged, prioritized, and routed according to your rules — across channels, without context loss or manual sorting. This is Governed Communications.
Recommended starting point:Foundation Package
The Problem
Messages arrive across email, chat, voice, and forms with no unified triage. Priority assessment happens manually and inconsistently. Context scatters across channels when conversations span platforms. Outbound communications lack coordination. Without centralized infrastructure, communication becomes a source of chaos rather than leverage.
System Architecture
Meet Your New Team
Operator isn't just software. It's a verified swarm of specialized AI agents working in concert to run your operations.
Intake Specialist
Routing Manager
Engagement Lead
Policy Expert
System Logic: Inbound inquiry received via phone or web
Intake Specialist
Qualifies intent and gathers core requirements.
Policy Expert
Checks internal SOPs for case-specific compliance.
Routing Manager
Assigns to appropriate department with full context.
Engagement Lead
Schedules automated follow-up sequence.
Where Most Communications Systems Start
Most communications systems begin with the Foundation Package, installing Communications HQ as private messaging infrastructure on dedicated hardware — ensuring message routing, priority logic, and communication history remain under owner control.
What's Included
- Operator Node (Mac Studio) — on-prem runtime (as scoped)
- OperatorOS activated (control plane app)
- Core Stack (Lite) included — baseline intake → routing → handoff loop
- One core HQ providing message triage, priority routing, and inbox unification
What It Can Do
- Basic message triage and categorization
- Priority routing based on user-defined rules
- Cross-channel visibility (where integrated)
- Communication history retention
What it intentionally does NOT include: What it explicitly does NOT include: Guaranteed response rates. Automatic responses without configuration. Human communication replacement. Routing logic is entirely user-configured.
Capability Expansion Path
HQ Pro adds organizational communications support: team inbox management, handoff patterns, and escalation workflows.
Organizational communications gain structure and accountability.
All communications HQs share context and routing:
Fully unified communications infrastructure. Cross-channel awareness. Compounding relationship intelligence.
Custom Operator enables fully tailored communications systems — enterprise channel integrations, compliance-driven routing, and custom notification architectures.
Enterprise-grade communications control for complex organizations.
Every tier increases communications leverage — higher tiers add unification, team coordination, and ultimately a unified operating system for all organizational communications.
Outcomes (Modeled / Typical)
Organizations deploying Communications HQ may experience:
Outcomes vary by communications volume, but the system consistently shifts from inbox overload to unified communications infrastructure.
Pricing Notes
Packages cap scope, not capability.
SCOPE BOUNDARY (Non-Negotiable): Communications HQ is communications infrastructure. It does NOT guarantee response rates. It does NOT replace human communication. Routing logic is entirely user-configured. All communications decisions remain human-led.
Examples only. Capabilities vary by scope, data quality, and integrations. Not legal, medical, or financial advice.
Ready to Deploy?
See how OperatorHQ can work for your specific needs.