Turn Project Inquiries Into Booked Estimates — Without Missed Calls or Phone Tag
The moment a homeowner or property manager calls about a project — and within seconds has a confirmed site visit, clear next steps, and the right estimator looped in, without the owner scrambling between jobsites.
Recommended starting point:Foundation Package
The Problem
Construction businesses and general contractors don't lose projects because of pricing alone — they lose them in the Response Gap. Prospects call during active jobs, after-hours, or weekends when crews are busy. Voicemails pile up, web forms sit unanswered, and high-intent leads go cold before anyone responds. Owners and office staff are buried in repetitive questions: 'Do you do this type of work?' 'What's your availability?' 'Can you come look at it?' Without a system to instantly capture project scope, qualify fit, and route the inquiry correctly, contractors waste estimator time on unqualified leads while high-fit projects move on to competitors.
System Architecture
Meet Your New Team
Operator isn't just software. It's a verified swarm of specialized AI agents working in concert to run your operations.
Intake Specialist
Routing Manager
Engagement Lead
Policy Expert
System Logic: Inbound inquiry received via phone or web
Intake Specialist
Qualifies intent and gathers core requirements.
Policy Expert
Checks internal SOPs for case-specific compliance.
Routing Manager
Assigns to appropriate department with full context.
Engagement Lead
Schedules automated follow-up sequence.
Where Most Contractors Start
Most construction businesses and general contractors begin with the Foundation Package, which installs the core private infrastructure required to run Operator locally — keeping project data on your hardware, not scattered across cloud tools.
What's Included
- Operator Node (Mac Studio) — on-prem runtime (as scoped)
- OperatorOS activated (control plane app)
- Core Stack (Lite) included — baseline intake → routing → handoff loop
- One HQ deepened beyond Lite mode (e.g., Voice or Data/RAG)
What It Can Do
- Answer inbound calls and messages 24/7 during jobsite hours and after
- Capture Project DNA: project type (repair, remodel, addition, new build), property type (residential/commercial), service address
- Route inquiries to the owner or office with a structured summary
- Send confirmations and next-step guidance
What it intentionally does NOT include: Automated pricing, scope guarantees, or code compliance claims. Real-time crew scheduling unless integrated and configured. The Foundation Package stops demand leakage and ensures availability — it is the on-ramp, not the estimating engine.
Capability Expansion Path
HQ Pro for Construction applies niche-aware logic: scope-aware routing, budget fit guardrails, and trade-specific intake for remodel, roofing, or specialty work.
HQ Pro is built from proven contractor workflows, guardrailed for reliability, and not bespoke.
Operator HQ represents full company coordination. Voice, Sales, Ops, Data, and Marketing HQs share context. For contractors, this typically includes:
Estimate follow-up, project memory, and intake priority are coordinated automatically with shared context.
Custom Operator is designed for multi-crew contractors, multi-location operations, or specialty trades with unique workflows.
This includes custom routing, pre-estimate media intake, private knowledge layers, and deep integration into existing systems. This is not a template — it is built around how that contractor actually operates.
Every tier reduces the Response Gap — higher tiers add scope awareness, coordination, and ultimately full-company control.
Outcomes (Modeled / Typical)
Practices deploying Operator may experience:
Outcomes vary by deployment level and configuration.
Pricing Notes
Packages cap scope, not capability.
Operator does not provide pricing, scope guarantees, code compliance advice, or professional construction recommendations. Capabilities depend on deployment, configuration, and existing systems.
Examples only. Capabilities vary by scope, data quality, and integrations. Not legal, medical, or financial advice.
Ready to Deploy?
See how OperatorHQ can work for your specific needs.