From Public Friction to Structured Civic Operations
The moment a citizen request is captured with Request DNA — issue type, location, and urgency — and routed to the appropriate department before the caller has to explain their situation twice.
Recommended starting point:Foundation Package
The Problem
Government and municipal departments don't fail because of a lack of staff or funding — they struggle in the 'Public Access & Coordination Gap.' City halls, public works departments, police non-emergency lines, fire administration offices, and permitting desks receive constant inbound requests from citizens, vendors, and internal departments. These arrive across phones, emails, and websites, often after hours or during peak service periods. When calls go unanswered or requests bounce between departments, citizens feel ignored, trust erodes, and small issues escalate into public complaints or emergencies. Meanwhile, staff spend a significant portion of their day acting as human routers — asking for addresses, case numbers, or determining whether an issue is 'their department' at all. Without a system to capture Request Context, Jurisdiction, and Urgency at the point of entry, municipalities scale frustration instead of service.
System Architecture
Meet Your New Team
Operator isn't just software. It's a verified swarm of specialized AI agents working in concert to run your operations.
Intake Specialist
Routing Manager
Engagement Lead
Policy Expert
System Logic: Inbound inquiry received via phone or web
Intake Specialist
Qualifies intent and gathers core requirements.
Policy Expert
Checks internal SOPs for case-specific compliance.
Routing Manager
Assigns to appropriate department with full context.
Engagement Lead
Schedules automated follow-up sequence.
Where Most Municipalities Start
Most municipalities begin with the Foundation Package, which installs the core, private infrastructure required to run Operator locally — ensuring citizen inquiries, internal workflows, and sensitive communications remain under government control.
What's Included
- Operator Node (Mac Studio) — on-prem runtime (as scoped)
- OperatorOS activated (control plane app)
- Core Stack (Lite) included — baseline intake → routing → handoff loop
- One HQ deepened beyond Lite mode (e.g., Voice or Data/RAG)
What It Can Do
- Answer inbound inquiries after-hours or during high-volume periods
- Capture Request DNA: issue type (permit, complaint, service request, information), location or jurisdiction, self-reported urgency
- Route requests to the appropriate department or queue with a structured summary
What it intentionally does NOT include: Law enforcement decisions, dispatch authority, or emergency response control. Legal determinations, citations, or policy enforcement. Automated approvals, permits, or regulatory rulings. The Foundation Package establishes access, continuity, and accountability — it is the on-ramp, not the authority layer.
Capability Expansion Path
HQ Pro applies specialized logic for City Hall & Administration, Public Works & Utilities, Police (Non-Emergency & Administrative), and Fire Department (Administrative & Prevention). Includes Jurisdiction & Urgency Branching.
Non-emergency police reports, permit questions, and infrastructure issues follow distinct intake paths.
Operator HQ represents the Full Civic Sync. The Core Stack operate as a coordinated system. For municipalities, this typically includes:
Data HQ identifies repeat issues at the same intersection or building. Ops HQ flags patterns for departmental review. Communications HQ prepares consistent public messaging.
Custom Operator is the 'Municipal Command Layer' — for cities, counties, or regional authorities with multiple departments and facilities.
This includes private RAG over municipal codes, ordinances, and internal SOPs, department-specific dashboards for workload visibility, and secure internal routing between agencies. Custom Operator is built around governance structure — not automation for automation's sake.
Every tier reduces the Public Access & Coordination Gap — higher tiers add jurisdiction awareness, departmental routing, and ultimately full civic operations synchronization.
Outcomes (Modeled / Typical)
Practices deploying Operator may experience:
Outcomes vary by deployment level and configuration.
Pricing Notes
Packages cap scope, not capability.
Operator does not make law enforcement decisions, issue permits or citations, or control emergency response. Capabilities depend on deployment, configuration, and municipal policies.
Examples only. Capabilities vary by scope, data quality, and integrations. Not legal, medical, or financial advice.
Ready to Deploy?
See how OperatorHQ can work for your specific needs.