From Public Friction to Structured Administrative Access
The moment a non-emergency administrative inquiry is captured, categorized, and routed to the correct department — without interrupting dispatchers or sworn personnel.
Recommended starting point:Foundation Package
The Problem
Police and Fire departments receive constant inbound requests from the public — not all of which require emergency response. Non-emergency administrative calls about records requests, permits, inspections, community programs, and general information often tie up phone lines, distract front-desk staff, and occasionally misdirect to emergency channels. Without a system to capture Request Context and route appropriately, departments scale administrative friction instead of public access.
System Architecture
Meet Your New Team
Operator isn't just software. It's a verified swarm of specialized AI agents working in concert to run your operations.
Intake Specialist
Routing Manager
Engagement Lead
Policy Expert
System Logic: Inbound inquiry received via phone or web
Intake Specialist
Qualifies intent and gathers core requirements.
Policy Expert
Checks internal SOPs for case-specific compliance.
Routing Manager
Assigns to appropriate department with full context.
Engagement Lead
Schedules automated follow-up sequence.
Where Most Departments Start
Most Police and Fire departments begin with the Foundation Package, which installs the core, private infrastructure required to run Operator locally — ensuring citizen inquiries and internal workflows remain under departmental control.
What's Included
- Operator Node (Mac Studio) — on-prem runtime (as scoped)
- OperatorOS activated (control plane app)
- Core Stack (Lite) included — baseline intake → routing → handoff loop
- One HQ deepened beyond Lite mode (e.g., Voice or Data/RAG)
What It Can Do
- Answer non-emergency administrative calls 24/7
- Capture request type: records, permits, inspections, community programs, general information
- Route requests to appropriate administrative unit with a structured summary
What it intentionally does NOT include: 911 dispatch, active incident response, enforcement decisions, investigations, or operational command. Operator strictly supports administrative intake, routing, and public communication — it does not replace sworn personnel, dispatchers, or command authority.
Capability Expansion Path
HQ Pro applies public-safety-aware administrative logic. Includes request-type branching (Police: records, permits, outreach; Fire: inspections, prevention, hydrant issues) and non-emergency guardrails.
Explicit redirection to 911 when keywords indicate risk.
Operator HQ enables coordination across administrative units (not field operations). The Core Stack operate as a coordinated system:
Unified administrative memory, volume awareness, and consistent public messaging across channels.
Custom Operator is the 'Administrative Command Layer' — for departments requiring policy retrieval, FOIA/public records support, or multi-station coordination.
Designed around oversight, auditability, and public accountability — not automation of operational authority.
Every tier reduces administrative friction — higher tiers add request tracking, compliance-aware intake, and ultimately cross-unit coordination while preserving public safety authority.
Outcomes (Modeled / Typical)
Police and Fire departments deploying Operator for administrative functions may experience:
Outcomes vary by deployment level and configuration.
Pricing Notes
Packages cap scope, not capability.
Operator does not dispatch emergency services, provide tactical advice, make enforcement decisions, or replace sworn personnel. It strictly supports administrative intake, routing, and communication.
Examples only. Capabilities vary by scope, data quality, and integrations. Not legal, medical, or financial advice.
Ready to Deploy?
See how OperatorHQ can work for your specific needs.