From Missed Calls to Managed Dispatch
The moment an urgent caller is triaged instantly — while your team receives a clean, dispatch-ready job brief without phone tag.
Recommended starting point:Foundation Package
The Problem
Home service businesses don't lose revenue because of bad work — they lose it in the gaps between calls, scheduling, dispatch, and follow-up. Peak-time call volume hits while techs are in the field. After-hours emergencies go to voicemail. Customers repeat details across calls and texts. Office staff is forced to guess urgency without consistent rules. No-shows, vague job descriptions, and poor handoffs lead to wasted trips and stressed teams. There is no unified memory across inquiry → schedule → dispatch → job notes → invoice → review request. The result is operational leakage: missed jobs, inefficient routing, admin overload, and slower growth without adding headcount.
System Architecture
Meet Your New Team
Operator isn't just software. It's a verified swarm of specialized AI agents working in concert to run your operations.
The Estimator
Dispatch Agent
Review Manager
Field Support
System Logic: Customer calls for Emergency AC Repair
The Estimator
Quotes diagnosis fee and confirms 'No Cool' status.
Dispatch Agent
Identifies nearest tech (Bob) finishing job 2 miles away.
Field Support
Sends Bob the unit manual and warranty history.
Review Manager
Texts customer review link 1 hour after job completion.
Where Most Companies Start
Most home service companies begin with the Foundation Package, which installs the core private infrastructure required to run Operator locally inside the business.
What's Included
- Operator Node (Mac Studio) — on-prem runtime (as scoped)
- OperatorOS activated (control plane app)
- Core Stack (Lite) included — baseline intake → routing → handoff loop
- One HQ deepened beyond Lite mode (e.g., Voice or Data/RAG)
What It Can Do
- Answer calls after-hours and during peak periods
- Capture job type, urgency, address, and preferred time window
- Route the request for scheduling or dispatch follow-up
What It Intentionally Does NOT Include
No trade-specific diagnosis logic, no dispatch optimization, no multi-tech coordination, no inventory or parts logic, and no cross-system automation. The Foundation Package establishes ownership, privacy, and local execution — it is the on-ramp, not the full system.
Capability Expansion Path
HQ Pro for Home Services introduces templated, niche-specific logic built around how service businesses actually run. These systems are standardized and guardrailed, not custom.
Operator HQ synchronizes the Core Stack into a single operating system:
All interactions share memory. Scheduling, dispatch, follow-ups, and customer history operate as one coordinated system rather than disconnected tools.
Custom Operator is designed for complex service operations: multi-location businesses, large fleets, high emergency volume, or bespoke dispatch rules.
This includes deep workflow excavation, custom routing logic, integrations with field service software, call tracking, invoicing systems, and extended team training. This is not a template — it is a system built around how the company actually operates.
Every tier reduces operational leakage — higher tiers add coordination, niche intelligence, and ultimately full-system control.
Outcomes (Modeled / Typical)
Practices deploying Operator may experience:
Outcomes vary by deployment level, but the system consistently shifts companies from reactive phone answering to coordinated dispatch operations.
Pricing Notes
Packages cap scope, not capability.
Examples only. Capabilities vary by scope, data quality, and integrations. Not legal, medical, or financial advice.
Ready to Deploy?
See how OperatorHQ can work for your specific needs.