From Missed Bookings to Coordinated Guest Experience
The moment a guest inquiry is captured, qualified, and routed to the right team member with a structured booking brief — before the front desk even picks up the phone.
Recommended starting point:Foundation Package
The Problem
Hospitality businesses don't lose revenue because of lack of demand — they lose it in the 'Response & Experience Gap.' Guests inquire while traveling, late at night, or across time zones. If a call goes unanswered or a message sits in an inbox, the guest simply books elsewhere. Front desk teams are overwhelmed with repetitive questions ('Is parking included?' 'Do you allow late check-out?' 'Is the pool open?'), while higher-value opportunities like group bookings, extended stays, or upsells get buried. Without a system to capture Guest Intent and coordinate responses instantly, occupancy suffers and guest satisfaction erodes before check-in even happens.
System Architecture
Meet Your New Team
Operator isn't just software. It's a verified swarm of specialized AI agents working in concert to run your operations.
Intake Specialist
Routing Manager
Engagement Lead
Policy Expert
System Logic: Inbound inquiry received via phone or web
Intake Specialist
Qualifies intent and gathers core requirements.
Policy Expert
Checks internal SOPs for case-specific compliance.
Routing Manager
Assigns to appropriate department with full context.
Engagement Lead
Schedules automated follow-up sequence.
Where Most Hospitality Operators Start
Most hospitality operators begin with the Foundation Package, which installs the core, private infrastructure required to run Operator locally — keeping guest communications, preferences, and booking intent under your control.
What's Included
- Operator Node (Mac Studio) — on-prem runtime (as scoped)
- OperatorOS activated (control plane app)
- Core Stack (Lite) included — baseline intake → routing → handoff loop
- One HQ deepened beyond Lite mode (e.g., Voice or Data/RAG)
What It Can Do
- Answer inquiries 24/7 — capturing guests across time zones and after hours
- Capture Guest DNA: stay dates, party size, property type, and booking intent
- Route booking-ready inquiries to staff with a structured summary
What it intentionally does NOT include: Live PMS (Property Management System) inventory sync. Dynamic pricing or rate guarantees. Automated refunds, chargebacks, or payment handling. The Foundation Package establishes availability and professionalism — it is the on-ramp, not the full guest experience engine.
Capability Expansion Path
HQ Pro applies specialized logic for Hotels vs. Resorts vs. Short-Term Rentals. Includes Stay-Type Branching: one-night stay, extended stay, group booking, or event inquiry each follows a different intake and follow-up path.
Prevents high-value opportunities from getting buried in general inboxes.
Operator HQ represents the Full Guest Journey Sync. The Core Stack shares one brain. For hospitality operators, this typically includes:
Data HQ identifies repeat guests or special occasions. Marketing HQ prepares tailored upsells. Voice/Chat HQ delivers them at the right moment.
Custom Operator is the 'Multi-Property Command Center' — for hotel groups, resort chains, or large STR portfolios.
This includes bespoke logic for Pre-Arrival Upsells, private RAG over house rules and local guides, and custom dashboards for occupancy and inquiry patterns. This is not a template — it is built around your hospitality operation.
Every tier reduces the Response & Experience Gap — higher tiers add stay-type awareness, guest recognition, and ultimately full-journey coordination.
Outcomes (Modeled / Typical)
Practices deploying Operator may experience:
Outcomes vary by deployment level and configuration.
Pricing Notes
Packages cap scope, not capability.
Operator does not confirm availability, guarantee rates, process payments, or issue refunds unless explicitly configured. Capabilities depend on deployment, configuration, and existing systems.
Examples only. Capabilities vary by scope, data quality, and integrations. Not legal, medical, or financial advice.
Ready to Deploy?
See how OperatorHQ can work for your specific needs.