From Program Confusion to Structured Health Access
The moment a citizen inquiry about clinic hours or vaccination schedules is captured with program context and routed to the right health division — without tying up staff who should be serving patients.
Recommended starting point:Foundation Package
The Problem
Public health departments face constant public demand for program information, eligibility questions, clinic schedules, and service requests. Phone lines stay busy, front-desk staff answer the same questions repeatedly, and citizens struggle to navigate complex program requirements. Without a system to capture Request Context and route to the correct health division, departments scale confusion instead of access.
System Architecture
Meet Your New Team
Operator isn't just software. It's a verified swarm of specialized AI agents working in concert to run your operations.
Intake Specialist
Routing Manager
Engagement Lead
Policy Expert
System Logic: Inbound inquiry received via phone or web
Intake Specialist
Qualifies intent and gathers core requirements.
Policy Expert
Checks internal SOPs for case-specific compliance.
Routing Manager
Assigns to appropriate department with full context.
Engagement Lead
Schedules automated follow-up sequence.
Where Most Health Departments Start
Most public health departments begin with the Foundation Package, which installs the core, private infrastructure required to run Operator locally — ensuring citizen inquiries and internal workflows remain under department control.
What's Included
- Operator Node (Mac Studio) — on-prem runtime (as scoped)
- OperatorOS activated (control plane app)
- Core Stack (Lite) included — baseline intake → routing → handoff loop
- One HQ deepened beyond Lite mode (e.g., Voice or Data/RAG)
What It Can Do
- Handle public health inquiries 24/7: clinic hours, vaccination schedules, program eligibility
- Intake of complaints, reports, and service requests
- Route requests to appropriate health division with a structured summary
What it intentionally does NOT include: Diagnosis, medical advice, or treatment decisions. Operator strictly supports administrative intake, routing, and public communication — it does not replace healthcare providers or clinical staff.
Capability Expansion Path
HQ Pro applies health-program-aware intake logic. Includes program branching (environmental health, communicable disease, maternal/child services), eligibility pre-screening, and compliance language control.
Ensures applicants meet basic program criteria before staff review.
Operator HQ enables community health coordination. The Core Stack operate as a coordinated system:
Trend awareness, outreach coordination, and unified intake memory across programs.
Custom Operator is the 'Public Health Intelligence Layer' — for departments requiring policy retrieval, multi-department coordination, or leadership reporting.
Aggregate dashboards for public officials.
Every tier reduces public confusion — higher tiers add program routing, eligibility pre-screening, and ultimately community health coordination.
Outcomes (Modeled / Typical)
Practices deploying Operator may experience:
Outcomes vary by deployment level and configuration.
Pricing Notes
Packages cap scope, not capability.
Operator does not provide medical advice, diagnose conditions, or make treatment decisions. It strictly supports administrative intake, routing, and public communication.
Examples only. Capabilities vary by scope, data quality, and integrations. Not legal, medical, or financial advice.
Ready to Deploy?
See how OperatorHQ can work for your specific needs.