From Outage Chaos to Structured Public Reporting
The moment a power outage or water leak is reported with Incident DNA — address, utility type, severity — and routed to the correct department before the caller has to repeat themselves.
Recommended starting point:Foundation Package
The Problem
Utility departments and emergency management offices receive constant inbound reports from the public — outages, leaks, downed lines, and weather-related issues. Phone lines overflow during peak events, staff answer the same questions repeatedly, and residents feel ignored without status updates. Without a system to capture Incident Context and route appropriately, agencies scale frustration instead of responsiveness.
System Architecture
Meet Your New Team
Operator isn't just software. It's a verified swarm of specialized AI agents working in concert to run your operations.
Intake Specialist
Routing Manager
Engagement Lead
Policy Expert
System Logic: Inbound inquiry received via phone or web
Intake Specialist
Qualifies intent and gathers core requirements.
Policy Expert
Checks internal SOPs for case-specific compliance.
Routing Manager
Assigns to appropriate department with full context.
Engagement Lead
Schedules automated follow-up sequence.
Where Most Utility Departments Start
Most utility and emergency management departments begin with the Foundation Package, which installs the core, private infrastructure required to run Operator locally — ensuring citizen reports and internal workflows remain under agency control.
What's Included
- Operator Node (Mac Studio) — on-prem runtime (as scoped)
- OperatorOS activated (control plane app)
- Core Stack (Lite) included — baseline intake → routing → handoff loop
- One HQ deepened beyond Lite mode (e.g., Voice or Data/RAG)
What It Can Do
- 24/7 intake of power outages, water leaks, and downed streetlights
- Capture Incident DNA: address, utility type, self-reported severity
- Route reports to the correct utility department with a structured summary
What it intentionally does NOT include: Live emergency response, dispatch, or grid-control systems. Operator strictly supports administrative intake, public reporting, and communication workflows — it does not control infrastructure or replace emergency responders.
Capability Expansion Path
HQ Pro applies utility-aware intake logic. Includes incident classification (single-property vs. area-wide), weather-aware intake, and departmental routing (electric, water, gas, emergency management).
Storm-related spikes flagged for ops awareness.
Operator HQ enables cross-agency awareness. The Core Stack operate as a coordinated system:
Pattern detection, public messaging sync, and preparedness coordination across departments.
Custom Operator is the 'Regional Utility Command Layer' — for agencies requiring inter-utility coordination, incident history retrieval, or leadership dashboards.
Aggregate reporting for mayors or emergency managers.
Every tier reduces public frustration during outages — higher tiers add incident classification, weather awareness, and ultimately cross-agency coordination.
Outcomes (Modeled / Typical)
Practices deploying Operator may experience:
Outcomes vary by deployment level and configuration.
Pricing Notes
Packages cap scope, not capability.
Operator does not control grid systems, dispatch emergency responders, or make operational decisions. It strictly supports public intake, reporting workflows, and communication.
Examples only. Capabilities vary by scope, data quality, and integrations. Not legal, medical, or financial advice.
Ready to Deploy?
See how OperatorHQ can work for your specific needs.