From Counter Overload to Structured Judicial Access
The moment a citizen inquiry about filing procedures is captured with case type, document needs, and routing — before they arrive at the counter unprepared.
Recommended starting point:Foundation Package
The Problem
Courts and Clerk of Court offices face constant public demand for information, filings, records, and procedural guidance. Phone lines stay busy, counter staff answer the same questions repeatedly, and citizens arrive unprepared for filings. Without a system to capture Request Context and route inquiries to the correct division, courts scale frustration instead of public access.
System Architecture
Meet Your New Team
Operator isn't just software. It's a verified swarm of specialized AI agents working in concert to run your operations.
Intake Specialist
Routing Manager
Engagement Lead
Policy Expert
System Logic: Inbound inquiry received via phone or web
Intake Specialist
Qualifies intent and gathers core requirements.
Policy Expert
Checks internal SOPs for case-specific compliance.
Routing Manager
Assigns to appropriate department with full context.
Engagement Lead
Schedules automated follow-up sequence.
Where Most Courts Start
Most courts begin with the Foundation Package, which installs the core, private infrastructure required to run Operator locally — ensuring citizen inquiries and internal workflows remain under court control.
What's Included
- Operator Node (Mac Studio) — on-prem runtime (as scoped)
- OperatorOS activated (control plane app)
- Core Stack (Lite) included — baseline intake → routing → handoff loop
- One HQ deepened beyond Lite mode (e.g., Voice or Data/RAG)
What It Can Do
- Answer administrative court inquiries 24/7
- Capture request type: filings, records, payments, hearing information, jury duty
- Route requests to appropriate division with a structured summary
What it intentionally does NOT include: Judicial decision-making, legal advice, case adjudication, or sealed matters. Operator strictly supports administrative intake, routing, and public communication — it does not replace judges, clerks, or legal counsel.
Capability Expansion Path
HQ Pro applies court-aware administrative logic. Includes case-type branching (civil, criminal, traffic, family, probate), form readiness checks, and language/accessibility routing.
Ensures required fields are complete before clerk review.
Operator HQ enables coordination across court divisions. The Core Stack operate as a coordinated system:
Unified case inquiry memory, volume awareness, and consistent public messaging across channels.
Custom Operator is the 'Judicial Administrative Layer' — for courts requiring rule retrieval, public records tracking, or multi-court coordination.
Designed around governance, compliance, and public accountability.
Every tier reduces counter and phone overload — higher tiers add case-type routing, form readiness, and ultimately cross-division coordination while preserving judicial authority.
Outcomes (Modeled / Typical)
Courts and Clerk of Court offices deploying Operator for administrative functions may experience:
Outcomes vary by deployment level and configuration.
Pricing Notes
Packages cap scope, not capability.
Operator does not provide legal advice, make judicial determinations, or access sealed matters. It strictly supports administrative intake, routing, and public communication.
Examples only. Capabilities vary by scope, data quality, and integrations. Not legal, medical, or financial advice.
Ready to Deploy?
See how OperatorHQ can work for your specific needs.